Total Home NI
Terms & Conditions
The Big Print
• It is the customer’s responsibility to thoroughly check all paperwork/contracts that you are signing. Total Home cannot be held responsible for the provision of any goods and services other than those stated it will carry out on this contract or on signed variations to this contract.
• Installation dates are subject to change, for example, because of poor weather conditions. Total Home cannot be held responsible or liable for any inconvenience this may cause.
• Total Home’s Surveyor will contact you within the next couple of weeks to arrange an appointment to meet you to confirm your requirements. This will generally take place on a week day up to 5pm.
• Changes to your order cannot be made after the survey has been conducted, so it is imperative that you meet with the surveyor.
• Our guarantee is fully inclusive of parts & labour, but does have exclusions as detailed in clause 11 of our Conditions of Sale. Please note that should we be called out for excluded items, a charge may be made.
• Minor surface marks or blemishes can occur during manufacture or installation. These must be drawn to Total Home’s attention within 30 days of installation. Any mark or blemish that can be easily seen with the naked eye from a distance of 2 metres will be deemed as unacceptable and a free of charge repair or replacement will be arranged.
• Delivery times exclude any period for obtaining third party approvals where required including planning permission or building regulations approval.
• Please ensure you have read the Condition of Sale BEFORE signing this agreement.
• This order is subject to a satisfactory report by the Total Home Surveyor.
• All enquiries regarding your order must be made by telephoning 028 9072 9688.
CONDITIONS OF SALE
These Conditions of Sale are designed to ensure the completion to the satisfaction of the customer, of the contract or contracts contained in the Order (“Order”) overleaf. Nothing in these conditions will reduce your statutory rights. You agree to notify Total Home and give them reasonable opportunity to remedy any complaint you may have. Total Home will give you details of their complaints procedure. Total Home support the GGF Consumer Code of Good Practise as promoted by the Glass and Glazing Federation (GGF) and undertake to work within the guidelines of this and any other GGF Code of Practise. In conjunction with GGF, Total Home are registered with TGO (The Glazing Ombudsman). TGO provide a free and fair service for dealing with disputes between Registered Businesses and consumers and remain impartial at all times. A copy of both the GGF and TGO Consumer Code of Practise are available at Total Home’s Head Office. In the case of any dispute arising we will provide details of the GGF’s Conciliation Scheme and Arbitration Scheme administered by the Centre for Effective Dispute Resolution. For further information about your statutory rights contact your Local Authority Trading Standards Department or Citizens’ Advice Bureau. More information about consumer protection can be viewed at www.gov.uk/consumer-protection-rights or by calling 0845 04 05 06.
Full Terms & Conditions Available Online Here
1.1. “Total Home” means Total Home Windows Limited (Company Registered Number 540413)
1.2. “the Contract” is the purchase agreement of which these conditions form part for the sale and purchase of the Goods or the supply of the Services
1.3. “the Customer” means the person, firm or Company, who accepts a quotation from Total Home for the sale of the Goods (or the provision of Services) or whose order for the Goods is accepted by Total Home
1.4. “the Goods” means the goods which Total Home is to supply in accordance with these Conditions
1.5. “the Price” means the price inclusive of Value Added Tax quoted by Total Home for the provision of the Goods and Services as specified in this document
1.6. “the Property” means the Customer’s Property where the Goods or the Services are to be supplied or provided
1.7. “Purchase Agreement” shall comprise of the cumulative total of any of the following documents, as required, pursuant to which the Goods and/or Services are provided: i accepted conservatory/windows/doors, order form; ii working drawings.
1.8. “the Services” means the provision of installation services for the Goods
1.9. “the Surveyor” means the surveyor appointed by Total Home
2. Basis of the Contract
2.1. Total Home shall sell and the Customer shall buy the Goods in accordance with any written quotation from Total Home which is accepted by the Customer, or a Customer’s written order which is accepted by Total Home, subject in either case to these Conditions which shall govern the Contract to the exclusion of other terms and conditions
2.2. No variation to the Contract or these Conditions shall be binding unless agreed in writing between Total Home and the Customer
2.3. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by Total Home may be corrected by Total Home without any liability
2.4. Products such as windows which are made to measure and made to specific requirements are exempt from the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, in accordance with the GGF Consumer Code of Good Practise Total Home provide the Customer with a right to cancel without charge (except for expenditure incurred by Total Home) up to seven calendar days after the date of the contract. Page 8 12 of The Customer may cancel the Contract by giving written notice of cancellation to Total Home within seven days of the Contract being signed by the Customer and Total Home may likewise give written notice of cancellation to the Customer within that period. It is recommended that any notice of cancellation should be sent by Royal Mail “Recorded Signed For” to the address stipulated in 15.3. Any related credit agreement will be automatically cancelled if the contract for goods is cancelled.
2.5. Total Home may accept written notice of cancellation from the Customer after the expiry of the seven day period referred to in 2.4, provided that Total Home retains any deposit paid and sends the Customer an invoice for all expenditure incurred by Total Home both in the provision of the Goods and also all administration and survey costs involved.
2.6. Information about the scope of the operation of the GGF Deposit Indemnity Fund is set out in the blue ‘GGFi Insurance Backed Guarantees’ leaflet available from Total Home’s Head Office or GGF Fund Limited, 54 Ayres Street, London, SE1
3. The Company reserves the right to increase the price quoted (or cancel the contract) for the Goods or the Services if:-
3.1. Any report from the Surveyor discloses significant unforeseen additional materials or work not included in the price originally quoted to the Customer. If Total Home needs to increase the price (or cancel the contact) then Total Home will write to the Customer giving notice of the increase (or cancellation) and the reasons for it within twenty one days of receiving the Surveyor’s report. The Customer may within seven days of receiving a notice of increase, give written notice of cancellation of the Contract and Total Home will within fourteen days of receiving the notice of cancellation refund to the Customer any payments received under the terms of the Contract.
3.2. T¬he Customer causes delays so that the installation of the Goods cannot be completed within 6 months of the Contract. In this event, Total Home may substitute for the quoted price the price for the Goods and the Services current at the time of installation and withdraw any allowances or discounts included in the quoted price. If the Customer then gives written notice of cancellation the provisions within 2.5. will apply.
4.1. The Customer is responsible for the accuracy of any designs, drawings, materials, equipment, information or specification given by the Customer to Total Home
4.2. Total Home uses demonstration doors, windows and other products (“the Demonstration Products”) to demonstrate the working of a typical product and its composition and the Goods will, as far as possible, be the same in appearance and operation as the Demonstration Products.
4.3. Total Home reserves the right to change the specification of the Goods or the Services or to substitute different parts or materials:- a if this is necessary to comply with relevant safety or legal requirements b where the Goods to be supplied are to the specification of the Customer, Total Home may substitute any part ordered by the Customer with reasonably similar parts which do not materially affect quality or performance if any such part is not available in sufficient quantity or a reasonable time or can only be obtained with difficulty or unreasonable cost c where, because of Total Home’s policy of continuous development to its products, Total Home reasonably believe that the substitution of different parts or materials for the agreed parts or materials will improve the quality or performance of the Goods or that the substituted parts are of better quality than the agreed parts.
4.4. The customer cannot alter or vary any specification unless written notice of the desired alteration or variation is received by Total Home before the Goods have been wholly or partially manufactured and/or raw materials have been irrevocably allocated to the order for the Goods.
4.5. Graphical representation of your products produced may vary slightly from any images shown. This includes colour and finishes. Please contact our showroom for further information. Every effort has been made to reproduce the colour & finish on each product however image reproduction constraints may give some slight colour deviation.
5. Scope of the Services
5.1. When installing the Goods, Total Home will endeavour to avoid causing any damage to adjacent plaster, flooring, rendering or brickwork. If damage is caused, Total Home will make good the damage provided that the adjacent surrounds are in reasonable condition when work starts.
5.2. Total Home will not be responsible for restoring or matching the state of the decorative repair, such as the restoration of any superficial damage to surrounding paintwork, wallpaper or ceramic tiles.
5.3. If brickwork or blockwork is removed or built-up as part of the Contract then this work will be completed to a plaster finish only and the Customer will need to do any decorative work required.
5.4. If Total Home undertakes building work, then reasonable endeavour will be made to match brick or stone work but this cannot be guaranteed (particularly where the original brickwork is weathered).
5.5. The Total Home installation service covers the removal of old doors and window frames and the provision of replacement frames, windows and doors and making good as detailed in 4.1 – 4.3 and does not include structural alterations or repairs unless these are specifically included in the Contract. All items removed by Total Home during installation become the property of Total Home – and we will dispose of them as we see fit – unless otherwise specified in the Contract.
6. Price and Payment
6.1. The price of the Goods and Services will be Total Home’s quoted price shown overleaf which includes Value Added Tax
6.2. The price must be paid on delivery of the Goods or completion of the Services and prompt payment is a compulsory element of the Contract.
6.3. All sums payable under the terms of the Contract must be paid by the Customer either in cash (in which case your invoice will be receipted) Debit or Credit Card (All credit card deposits are protected by the payee bank)
6.4. Where the Customer is financing the purchase of the Goods or Services using a facility arranged by Total Home then the Customer will have deemed to have complied with clause 5.3 when a satisfaction note signed by the Customer is received by Total Home.
6.5. If the Customer claims that the goods are defective or that the installation is incomplete or unsatisfactory then the customer must notify Total Home in writing. Total Home will investigate any such claims without delay. If any part of the balance of the price is retained by the customer because they have written to Total Home, then the amount retained must not be more than 10% of the overall contract value.
7. Arrangements for survey
7.1. Total Home at its expense will appoint the Surveyor to prepare a survey report of the Customer’s property where the goods are to be installed. Total Home will use its best endeavours within fourteen days of the date of the Contract to give the Customer details of the proposed date of the Surveyor’s visit (“the survey date”). If the Survey Date is not convenient then the Customer must inform Total Home within three working days of being advised and then Total Home will endeavour to agree a revised date which will usually be within 14 days of the original Survey Date.
7.2. The Customer will allow the Surveyor to have reasonable and necessary access to the Property on a weekday during normal working hours on the Survey Date and will ensure that on the Survey Date either the Customer personally or an authorised representative is present.
8. Delivery and installation
8.1. Total Home will do its utmost to adhere to the estimated delivery time given overleaf. The Customer should treat the timescales as an estimate and this timescale does not constitute part of this Contract.
8.2. Total Home will notify the Customer in writing of the proposed date of installation. If this date is not convenient then the Customer must notify Total Home in writing within 3 working days of notification. Total Home will notify the Customer in writing of an alternative date for installation which will be as close to the original date as possible and in any event within 42 days of the first date suggested. If no alternative date has been agreed in this period due to the fault of the Customer then Total Home shall be entitled to treat this contract as cancelled and the provisions of Clause 14 shall apply.
8.3. The Customer will provide suitable and reasonable access to the Property for Total Home and its employees and agents on the agreed installation date and will continue to provide such access until the installation is complete. If access is not provided and completion of the installation is prevented then Total Home will be entitled to treat this Contract as cancelled and the provisions of Clause 14 shall apply.
9. Preparation of the Property for the installation
9.1. The Customer is responsible for:-
9.1.1. Ensuring that the installation complies with all applicable statutes, orders, regulations or directions of any appropriate authority. Total Home will not accept responsibility whatsoever for any loss, expenses, costs, claims, or any other liability resulting directly or indirectly from the failure of the Customer to ensure such compliance
9.1.2. Obtaining any necessary third party consent for the construction of a conservatory. Total Home will ordinarily seek to obtain planning permission for a conservatory on behalf of the customer, but the legal responsibility remains with the Customer
9.1.3. Clearing the part of the Property to be affected by the installation and, if necessary, removing or relocating any pipes, wires, cables, satellite receivers or other service media, together with all furniture, pictures, ornaments, blinds, curtains, pelmets and anything else that might impede installation. The only Page 9 12 of exception to this is where it is specifically specified in the Contract.
9.1.4. Making arrangements to remove and replace sensors or wiring on intruder alarms where installed
9.1.5. Providing suitable access to the property for Total Home’s workmen and agents to allow them to prepare and make ready for installation and then complete the work specified under this Contract as quickly as possible.
9.2. If the Customer fails to comply fully with the obligations contained in Clauses 9.1.1 – 9.1.5, then Total Home may comply with such obligations and charge the Customer for the time taken, together with any costs or expenses incurred.
10. Safety at the Property during installation
10.1. Total Home places the utmost importance on Health and Safety. The Customer must ensure that whilst the installation is in progress nothing will be done at the Property:-
10.1.1. Which may make the Property an unfit or unsafe working area for Total Home’s workmen or agents
10.1.2. Which may imperil the safety of the Customer or his family or visitors to the Property.
11. Risk and Ownership
11.1. The Customer becomes liable for any loss or damage to the Goods from the installation date but does not become the owner unless and until Total Home has been paid in full by cash or cleared funds for the Goods and for any other goods or services provided by Total Home have been received.
11.2. Until such time as the Customer becomes the owner of the Goods having paid for them in full the Customer will take care of the Goods as fiduciary agent and bailee for Total Home.
11.3. If Total Home incurs any costs and expenses in obtaining payment for the Goods or the provision of Services then the Customer will indemnify Total Home against such costs and expenses, which shall be a debt due from the Customer to Total Home.
12. Guarantees given by Total Home for the Goods
12.1. Subject to the provisions of Clause 12.2 below and provided that the Customer has paid for the Goods in full, Total Home guarantees:-
12.1.1. For a period of ten years from the installation date – making fair and reasonable allowance for wear and tear – the performance and quality of all foundations and base brickwork of conservatories and porches, PVCu, the colour fastness of PVCu profiles (provided that the customer regularly washes these with warm soapy water)
12.1.2. For a period of five years from the installation date – making fair and reasonable allowance for wear and tear – the failure of sealed glass units.
12.1.3. For a period of one years from the installation date – making a reasonable allowance for wear and tear – gaskets, hinges (see clause 12.9) and locking systems.
12.1.4. For a period of five years from the installation date – making fair and reasonable allowance for wear and tear – the breaking down and discoloration on silicone and sealing products.
12.1.5. For a period of one year from the installation date – making a reasonable allowance for wear and tear – the provision of electricity, gas or plumbing appliances such as light fittings or radiators, and conservatory flooring such as tiles and laminate (excludes colour fastness – see clause 12.3).
12.2. The guarantees given in clause 12.1 do not apply to any defects in the Goods which occur as a result of:- a fire damage, hostilities or acts of civil disturbance, acts of criminal damage or the movement of the Goods from the Property b any drawing, design or specification supplied by the Customer c fair wear and tear, wilful damage, negligence, misuse or abnormal working conditions, failure to follow Total Home’s instructions or the alteration or repair of the Goods without Total Home’s prior written approval d failure to regularly clean the product which results in mould or discolouration of beading, silicon or gaskets
12.3. Colour fastness of window and door furniture e.g. brass door knocker & letterplate and cat/dog flaps, and/or colour fastness of laminate, carpet or vinyl flooring are not covered by this Guarantee.
12.4. In addition to the guarantee contained in Clause 12, if the Customer suffers theft, damage or injury at the Property caused by malicious persons, vandals or intruders making forced opening into the property through the windows, doors or conservatory installed by Total Home then – apart from breakages to fixed panels or glazing – Total Home will arrange a repair free of charge as soon as practicable after being notified by the customer.
12.5. If the Goods mentioned in Clause 12 become defective then Total Home will at it’s option repair or replace the Goods free of charge as soon as practicable after being notified by the Customer in writing. Total Home does not operate a twenty-four hour emergency service.
12.6. When the installation of the Goods is completed and full payment of the Goods has been received from the Customer, Total Home will issue a Guarantee to the Customer which will incorporate the key provisions of Clause 12 but:-
12.6.1. The guarantees contained in Clause 12 are not transferable by the Customer to any other owner of the Property, unless the Customer transfers the Property within three years of the date of this Contract and a written application for the transfer of the guarantee to the buyer of the Property is made to Total Home within 28 days of the date of the transfer of the Property. This application must be accompanied by the payment of a registration fee of £75 plus VAT. If the application is duly made then Total Home will transfer the guarantee to the buyer of the Property for the remaining period of the guarantee.
12.6.2. Total Home will not transfer the guarantee in any other circumstances.
12.7. A “call-out fee” of £50 is applied to all maintenance & repair work carried out outside of a 1 year period from date the guarantee commences.
12.7.1. If work carried out is deemed to be covered under warranty detailed in clause 12, “call-out fee” will be refunded in full. Warranty claims outcome to be decided on site by representative.
12.7.2. If work carried out is deemed not to be covered under warranty detailed in clause 12, “call-out fee” will not be refunded. Warranty claims outcome to be decided on site by representative.
12.7.3. Total Home NI Reserves the right to charge the customer for any additional materials, fixtures or fittings required to carry out the repair. Should you wish us to carry out the excluded repair work you will be quoted a price prior to work being undertaken
12.8. Total Home cannot always ensure that items replaced under the guarantee are of the same quality or colouration as the original product. This is due to technological advances/changes to product specification which may occur over time.
12.9. Total Home will not be responsible for any claims under this Guarantee where any previous repairs have not been carried out by Total Home.
13. Total Home may provide customers with an allen key and simple, easy to follow instructions on how to make their own minor adjustments to hinges.
14. Limitations on liability
14.1. Total Home will not accept liability for:-
14.1.1. Any delay in delivering the Goods or completing any installation where the cause of the delay is beyond Total Home’s control
14.1.2. Minor surface marks or blemishes which are inevitable during manufacture and installation of windows or doors unless notified to Total Home within 30 days of installation. At this point, the industry standard “2 metre rule” will apply in the case of a dispute, i.e. if the mark or blemish can easily be seen with the naked eye from a distance of 2 metres away from the window/door the mark or blemish will be deemed as unacceptable and a free of charge repair or replacement will be arranged.
14.1.3. The performance or quality of any materials supplied by the customer nor for the replacement of any of these materials damaged during the installation
14.1.4. Any subsidence that may be caused by the growth of shrubs or trees or their root structures or any underground workings that were not disclosed by the Customer to Total Home in writing before the survey commenced
14.1.5. Any defects in a base or foundations for a structure whether existing at the Property or constructed by the Customer and it is the responsibility of the Customer to ensure that the base is of suitable design and strength to support the new structure
14.1.6. Either the appearance of white salts on the face of some types of masonry because this is an inherent characteristic which Total Home cannot prevent or the removal of such salts should they appear or oxidisation of/or caused by lead products
14.1.7. The appearance of condensation or the resulting effects of condensation in the hollow flutes of polycarbonate roof glazing because such material is open to atmospheric conditions beyond the control of Total Home
14.1.8. Any slight deflection of the inner and outer panes of glass in double glazing and the mis-aligned reflection that can result. Minor imperfections within the glass and outside the scope of the visual quality standards of the Glass and Glazing Federation.
14.1.9. The seepage of moisture through the masonry of any existing property. Total Home will make every reasonable effort to prevent seepage but will not include cavity trays as part of the installation unless the Contract specifically provides for this
14.1.10. Any claim relating to damage, consequential loss or the cost of rectification where the value of the claim is less than £100
14.1.11. The normal shrinkage of timber
14.1.12. The occasional appearance of coloured bands within the sealed glazing units known within the industry as “Brewsters Fringe”. This optical phenomenon is only visible in certain lighting conditions and is caused by the refraction of light from the two parallel surfaces of the sealed units: it does not affect the performance of the units in any way.
15. Financial Difficulties. If the Customer:-
15.1. Makes any voluntary arrangement with creditors or becomes bankrupt or being a company, becomes subject to an administration order or goes into liquidation (other than for the purposes of an amalgamation or reconstruction) or
15.2. An encumbrancer takes possession or a receiver is appointed for any of the property or assets of the Customer or the Customer ceases or threatens to ceases to carry on business or
15.3. Total Home reasonably apprehends that any of the events mentioned in 15.1 or 15.2 is about to occur in relation to the Customer and notifies the Customer accordingly
15.4. Total Home, having given such notice and without prejudice to any other right or remedy available to it, shall be entitled to cancel the contract or suspend any further deliveries due in accordance with the Contract without any liability to the Customer and if the Goods have been delivered but not paid for, the price for them will become immediately payable notwithstanding and previous agreement or arrangement.
16.1. If the Customer:-
16.1.1. Fails to pay the Price on the due date in accordance with the terms of the Contract, then without prejudice to any other right or remedy available, Total Home shall be entitled to charge the Customer interest on the amount unpaid at the rate of 5% per year above the Bank of Ireland base rate applicable at the time, until payment is made in full (a part of a month being treated as a full month for the purpose of calculating interest)
16.1.2. Declines to allow the Surveyor to have access to the Property in accordance with clause 6.2 or does not agree an alternative installation date or provide access in accordance with clause 7 then Total Home shall be entitled to treat the Contract as cancelled whereupon the Customer shall pay to Total Home as agreed damages an amount equal to 10% of the Price excluding VAT and in addition all expenses reasonably and necessarily incurred by Total Home on behalf of the Customer
16.1.3. Cancels an installation that has been confirmed by customer within 5 working days of the scheduled date they will be subject to a rescheduling fee of £100. It is at Total Home discretion to charge this fee based on individual circumstances.
17.1. Any notice to be given by either party to the other relating to this Contract shall be delivered by hand or sent by first class post or, if so required by the terms of the Contract, by Royal Mail “Recorded Signed for” to the address of the addressee or to such other address within Great Britain as the addressee may from time to time have notified for the purpose of this sub-clause and shall be deemed to have been received:- a if sent by first class post, two business days after posting excluding the day of the posting b if delivered by hand or by Royal Mail “Recorded Signed for”, on the day of the delivery
17.2. In proving service, if the notice was sent by first class post it shall be necessary only to prove that the notice was contained in an envelope which was correctly addressed and posted in accordance with the provisions of this Clause whilst if the notice was delivered by hand or by Royal Mail “Recorded Signed for” it shall be necessary to produce a receipt for the notice signed by or on behalf of the addressee
17.3. For the purpose of Clause 17, the address of the Customer shall be the address of the Property and the address of Total Home shall be Unit 2, Ballygomartin Ind Est, Advantage Way, Belfast BT13 3LZ and all notices shall be marked for the attention of the Sales Manager.
18. Force Majeure
18.1. A party shall not have any liability for any loss or damage if it’s performance of any obligation under the Contract (other than non-payments or amounts that are due and payable) is delayed, hindered or prevented by any cause beyond its reasonable control, including, without limitation, fire, storm, flood, earthquake, accident, adverse weather conditions, explosions, Acts of God, war, governmental controls, restrictions or prohibitions, strikes, lock outs, industrial action, employment dispute, protests, traffic congestion, vandalism, interruptions in communications or power supply or mechanical breakdown, failure or malfunction of computer systems. In the event of such delay, hindrance or prevention, such party will be entitled to postpone delivery or performance by the duration of interference plus a reasonable start-up time thereafter, or to revoke the Contract in its entirety or partially, insofar as it has not been performed without incurring any liability for non-performance.
19.1. No waiver by Total Home of any breach of the Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision
19.2. If any provision in these conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions in these Conditions and the remainder of the provision in question shall not be affected
19.3. Total Home shall be entitled to assign the Contract to any subsidiary or holding company but otherwise this Contract may not be assigned without the previous written consent of both parties
19.4. The Contract shall be governed and construed in accordance with the laws of England and Wales
20. Complaints Procedure
20.1. By signing our contract you are agreeing to follow our complaints process to completion prior to posting any negative review online. This includes the writing or sharing of any defamatory posts on social media platforms.
20.2. To raise a compliant the customer must first make formal contract to the office via phone, email or in writing providing as much information as possible including any relevant documentation or supporting evidence. Every compliant will be acknowledged within 2 business day and will be assigned to your HQ number.
20.2.1. Complaints from the general public will be assigned a unique reference number.
20.3. Total Home will begin an investigation into the issues raised. Contact with complainant may be required to get additional information or clarify details. Total Home aim to resolve all complaints within 14 working days where possible, in certain cases this may not be feasible if 3rd party inputs are required.
20.4. Once the investigation is complete Total Home will present the findings to the complainant for review along with outcome and proposed solution.
20.4.1. If the complainant accepts the resolution this will be actioned within 48 hours.
20.4.2. If the complainant does not accept the resolution this will be escalated for review.
20.5. The complainant can raise their complaint with the TGAS – Glazing Arbitration scheme available online : http://www.tgas.org.uk/ who will take an independent and impartial stance
21. THE CUSTOMER IS HEREBY DEEMED TO HAVE READ AND ACKNOWLEDGED THAT:-
21.1. Abbreviations and product codes are used in the Contract and if you are uncertain about the meaning or effect of these or wish to raise any questions about them, please ask the Designer or the Surveyor
21.2. Total Home cannot guarantee that condensation, if any, can be reduced or eliminated by the installation of its products because the primary function of double-glazing is to reduce the heat loss which occurs with single glazing. The fitting of double-glazing products and polycarbonate conservatory roofs will not eliminate internal condensation caused by excess moisture in the domestic environment, nor external condensation which can occur in certain climatic conditions.
21.3. All Leaded and Georgian effect products may have slight variations and Total Home cannot guarantee to match patterns completely for adjacent window and door areas as the patterns are set out and spaced in accordance with general trade practice
21.4. It may be appropriate to take legal advice about the Contract and these Conditions
21.5. The sizes stated on Conservatory drawings are referred to as the “Internal Ringbeam size” which relates to the roof size and not the floor area
21.6. The Customer is responsible for ensuring that any form of power generator – such as a central heating boiler – is capable of accepting additional demands – such as extra radiators
21.7. Total Home makes adequate provision for the drainage of rainwater from conservatories but does not provide any other drainage – in particular from the ground surrounding the conservatory. It is normal for some rainwater to remain in conservatory guttering.